Files may be a maximum of 2 GB in size for upload. Nevertheless, we recommend keeping the files as small as possible if the models should be used in the web view. Although our algortihm works in the background to greatly optimize large models, it can happen that the converted formats become too large to be displayed on the web and could then lead to display problems or long loading times. A warning will inform you after the upload if this is the case. Our recommendation is therefore to upload a model version with fewer vertices and to limit the texture images to a maximum edge length of 2048 pixels. For large files we recommend our app that you can use to show your models in AR offline, e.g. to customers on site. As this solution is not browser-based, it is ideal for larger, more detailed models, such as those used in mechanical engineering.

Even though our AI is working in the background to adapt large models for web viewing, it can happen in the conversion process that you receive an error message. In this case, the converted formats have become too large to be displayed on the web and could therefore lead to display problems or long loading times. Our recommendation is therefore to upload a model version with fewer vertices and to limit the texture images to a maximum edge length of 2048 pixels.

After you have logged in, you will see an area at the top of the page where you can drag and drop your file or select a file using the 'Select file' button. Important: Only one file can be uploaded at a time. If you have exports with separate texture / material data, such as .OBJ, combine them in a .zip folder. Now you have various setting options, which are explained in more detail in the next question. Now you are ready to press 'Upload'.

With our setting options, you can adapt your model to your individual requirements. Position: You can set whether your 3D model should be placed on the floor or on a wall. Wall placement is suitable for shelves, signs, etc. Offset: If your model’s position is not at the point of origin at 0,0,0, but is deliberately off-centre, then you can keep your individual 'Offset'. This applies for example for floating objects. Selecting 'centre' will place your model centered on the floor. Scaling: Your models are displayed in AR in the same size as they were created in the 3D programme. If you want to view a 5-metre high machine, you will need the corresponding space on site. However, you have the option of scaling your model smaller or larger. Before uploading, simply enter the desired percentage in which your model should be displayed in AR in relation to the original size. Further settings relate to the communication between 3D programmes, as they sometimes use different units and axes. Unit of measure: Enter the unit of measurement (so-called ‘unit scales’) used in your 3D programme (millimetres, centimetres, metres) so that your object is displayed in the correct size. After uploading, you can check the model size in ‘File information’ and change and reconvert the settings if necessary. Vertical axis: Select the axis (Y, Z) which points upwards in your 3D modelling program so that your model is displayed upright. Forward axis: Select the axis which points forward in your 3D modelling program so that your model faces the camera.

After completing the upload process, a window opens automatically in which you can view and edit the model you have just uploaded. Of course, you also have this option afterwards by selecting your model from the list and clicking the 'Open file' button. Here you have the option of switching between floor and wall placement as well as adjusting the background colour of the model viewer. These changes are saved automatically. In the ‘Model-Settings’ you can subsequently change the axes and units of measurement as well as the scaling of the object. This is not saved automatically, but requires a new conversion via the ‘Reconvert’ button. This process can take some time.

As different 3D programmes use different units and axes, these are sometimes interpreted differently and can result in the model lying on its side or being upside down. Change the values for ‘Vertical axis’ and/or ‘Forward axis’ and convert the object again. Vertical axis: The axis (Y, Z) that points upwards in your 3D modelling program. Forward axis: The axis that points forwards in your 3D modelling program.

After uploading, you will receive a link and a QR code. You can copy the link into your browser or scan the QR code with your mobile phone/tablet camera. Now your model will be displayed in the 3D model viewer. On mobile devices (smartphone, tablet) there is a button at the bottom right to start the AR view.

Only people who have received a link or QR code can view the associated 3D models. Therefore, you have full control over your data. If you delete a model, the associated link is invalid immediately.

Yes. The models are displayed in AR in the size in which they were exported. The digital models needs the same space as the original model. For examlple: a machine with a length of 10 metres needs the corresponding space to display it. If you would also like to display your model in smaller rooms, set the desired percentage for scaling when uploading.

Yes. If you would also like to display your model in smaller rooms, set the desired percentage for scaling when uploading.

No. You can also show all your uploaded models to interested parties with a single link/QR code. To do this, simply click on the 'All models' button on the right hand side under 'My models'.

Since the model viewer has its own light settings, no imported light sources are considered, with the exception of 'emission lights'.

Unfortunately, transparent textures are currently not supported.

The file size on websites is crucial. Each time a user visits the website, the according model must first be downloaded into the RAM of the mobile device. The smaller the file, the faster this can be done. Even though our AI works to reduce your model as much as it can, without loss, the final size may still result in slightly longer loading times. In this case, our app may be a suitable solution for you.

For the web version, a stable internet connection is required to view the model. Users of our app can also download the 3D models in advance and do not need an internet connection afterwards. This is ideal for large models and locations with poor internet reception.

The app is particularly suitable for large models that would take longer to load on the web. With the help of the app, you can download your model to your mobile phone/tablet in advance and are thus independent of the internet connection and file size, e.g. in customer appointments. While the web version is intended for people to view the 3D models with their own mobile device, the app is more suitable for equipping your own employees with it.

Would you like to increase your quota? Feel free to contact us to customise your licence model. contact@vithrough.com

You are welcome to contact us and we will activate your access for the app. contact@vithrough.com

If you have any questions about invoices, please contact contact@vithrough.com.

To display the models on the web (i.e. via QR code), we use aspects implemented in the operating system of the devices. Android and Apple devices differ greatly from each other in this respect. Therefore, there may be differences in the visualisation between the two device types.

Vithrough has various pipelines to prepare 3D data for the augmented reality application. The pipelines differ in the complexity of the models they can process. When you concluded your licence agreement, the appropriate pipeline was determined for you based on your test files. If you now upload files that differ greatly from the test files submitted at the time and therefore no longer correspond to the agreed complexity, your pipeline may not be able to process the data optimally. This may result in a loss of quality. A warning message will inform you accordingly. Please contact your account manager.